Return and Refund Policy

Return and Refund Policy

This policy defines the return and refund conditions for products sold by A1 Smart Systems Kft. (registered office: 1172 Budapest, Pásztó utca 40, company registration number: 01-09-382171) (hereinafter referred to as the "Company"). For wholesale customers (hereinafter referred to as the "Customers"), the return and refund options are provided as follows:

1. Right of withdrawal and return of goods

The Buyer has the right to withdraw from the purchase within 3 calendar days of the purchase. To exercise the right of return, the following conditions must be met:

• The goods must be returned to the Company's central warehouse (address: 1225 Budapest, Ipartelepi u. 3/A) in their original packaging, undamaged and unused.
• Before returning the product, the Customer must always contact the salesperson by phone or email no later than 6 p.m. on the second day after purchase.
• The Company charges a return fee for administrative and logistical costs for returns, which is as follows:
• In the case of a support structure, 10% of the net price of the goods.
• In the case of solar panels and inverters, 5% of the net price of the goods.

2. Handling of defective products

If the Customer has received a defective product, or the wrong size or product has been delivered, the Customer must immediately notify the Company by phone or e-mail. The Customer must take a clearly visible photo of the defective, size or color-mismatched products and send the photos to the Company atnagyker@a1solar.hu . During the consultation, we will inform the Customer about the further steps to be taken within 3 business days of the photo being received at the above e-mail address.

3. Return procedure

Before returning the product(s), the Customer must discuss the exact return conditions with the seller in contact with them.

• For return, the Customer must ensure that the product(s) are in their original packaging, intact, without installation or use, in a clean condition, and with the original invoice and a completed withdrawal form.
• The original box of the product(s) must not be directly taped or sealed. The box must be placed in a suitable packaging material (bag, paper, box) for transport and sealed.
• If the product is dirty, incomplete, stuck, or the original box is damaged, a 10% deduction will be made from the price of the product(s).

4. Additional guidelines

• The Company does not accept cash on delivery packages.
• The returned package can only be sent to the address provided by the Company (central warehouse); we are unable to collect packages sent to the post office, parcel point or other address.
• Please choose a courier service that guarantees delivery of returned packages to the central warehouse.
• The returned product must be in its original packaging (in resalable condition), packed in an additional shipping bag, pouch, or box. Do not tape or label the product box.
• If the packaging parts, the product, its accessories and the descriptions are not completely intact, 50% of the product price will be deducted.

5. Refund procedure

• After the return of the goods has been received and inspected, the Company will issue the refund within 14 calendar days at the latest.
• Refunds will be made using the original payment method, unless the buyer specifically requests another method.
• The return shipping fee will be deducted from the refund amount.

6. Contact and Coordination

Before any return, please consult with your sales representative or one of the following contact details:

• A1 Smart Systems Ltd.
• Customer service phone number: (+36) 20-432-1763
• Email: nagyker@a1solar.hu

You can download the withdrawal form required for return by clicking here .